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Frequently Asked Questions
We understand the importance of communication and transparency between attorney and client. Although we would like to talk to you weekly by telephone, that would be neither practical nor productive. Legal matters have a way of stretching out over long periods of time. To you, it may often seem like ages have gone by without activity, however, in fact, much behind-the-scenes work is being completed so that on the day your matter is ready, nothing will be overlooked. In order to keep the cost of legal services down while maximizing communications, we will strive to keep you informed when anything important happens and to respond to your questions in a reasonable time. In addition, we will inform you when your presence is required, either in our office or in court.
Simply stated, you will receive superior service through careful consideration, confident counsel and unprecedented knowledge by the regions top legal team that is both efficient and effective.
We are interested in your questions and we want you to ask them. Sometimes we are required to be out of the office, even for days at a time. When in the office, we meet with clients, complete research, review documents, or prepare contracts, briefs or pleadings. For the most efficient and quickest response please contact one of our legal assistants, as they have a working knowledge of all aspects of your case. If the assistant cannot answer your question, every attempt will be made get the answer for you, or arrange to have your attorney contact you as quickly as possible as we understand your concerns and issues. Above all, leave a message so we know your concern in advance. If you do that, we will always try to get an answer back to you even if your attorney is out of the office when you call.
You are entitled to know, to the extent that we can reasonably inform you at your first visit, what your fee will be. We encourage a frank, open discussion about our fees with each client at the time of the first interview.
In addition to legal fees, there are various expenses that must be paid to others in order to prepare your legal matter. For example, payments must be made to obtain necessary reports or copies of necessary documents, to employ court reporters to take depositions, to obtain licenses or permits from governmental authorities, to file suits in courts of law, in addition to other outside entities that are necessary to help your cause. Generally, the amounts of these charges will be in direct proportion to the complexity of the matter involved. The easier your matter is to solve, the less these costs will ordinarily be.
At the start of your legal matter, we will try to estimate for you the amount of out-of-pocket expenses which may be incurred on your behalf. We will discuss with you whether or when you will be required to reimburse us for these expenditures which are made on your behalf to further your legal cause.
A phone call to our office will direct you to the person who can best answer your question. Remember, no questions as to your rights, duties or obligations should go unanswered because you did not know which lawyer to call. Fees for these different matters will be charged in accordance with our regular practice.
All office visits are by appointment only. We encourage each of our clients to schedule meetings with us during regular business hours. From time to time you may request that we meet you in the evening if the matter cannot wait. While we do not encourage these “special visits,” we may arrange them where necessary. If we must meet with you in the evening, we must reserve the right to add a surcharge to our regular fee for the appointment. You will be advised, in advance, of the decision concerning the surcharge. Since “special visits” may be expensive, please avoid them wherever possible.
No. Many times, for a variety of reasons, including the uncertainty of a jury’s trial verdict, trial can be avoided through an amicable settlement; however, Jones & Cook prepares every case as if it will proceed to trial.
Yes, a claim for damages can be brought on behalf of the deceased by an appropriate representative of the individual.
Unfortunately, in the early stages, it is very difficult to predict how much a case may be worth. There are many factors, including the judge and jury members assigned to a case trial, which make each case unique, and a specific monetary award cannot be predicted.